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Zendesk AI Agents

Customer supportZendesk

Zendesk is a customer-service helpdesk with AI agents built in. The agents answer messages, emails and calls, and you pay for each resolved conversation.

Visit Zendesk AI AgentsSee the Customer support shortlist
  • Built into the Zendesk helpdesk
  • Messaging, email and voice
  • Pay per resolution

At a glance

From $19 per agent per month; AI billed per resolutionVerifiedAs of Nov 11, 2026Zendesk pricing page

G2 Fall 2026 AI customer-support leaderReported As of Fall 2026

How we rank

Evidence notes
  • Evidence level: Verified, primary.
  • Zendesk publishes list prices. It bills AI agents per resolution.
  • AI agents come with every plan. Resolution billing changed on May 18, 2026.
  • G2 Fall 2026 AI customer-support leader. A list appearance, not a revenue figure.

Key facts

As of Nov 11, 2026

Who it's for
Support teams already on Zendesk, or choosing a helpdesk and wanting the AI included.
Which channels does it cover?
AI agents for messaging (web chat, in-app chat and social), email and voice.
What can it actually do?
Classifies, routes and resolves email and messaging requests, and can take actions in other systems through Action Builder. Zendesk now also offers Forethought agents for more complex workflows.
How is it priced?
AI agents come with every Support and Suite plan and are billed per successful automated resolution. Since May 18, 2026, each plan carries a resolution allowance. Conversations that end with a human, or that the AI cannot verify as resolved, do not use it.
What does it cost?
Support Team $19, Suite Team $55 and Suite Professional $115 per agent per month billed yearly ($25, $69 and $149 monthly). Suite Enterprise is quoted by sales.
Which helpdesks does it sit beside?
It is the helpdesk. Zendesk lists 1,800+ apps and integrations in its marketplace.
Security and admin controls
Suite Enterprise adds approval workflows, a sandbox environment and custom agent roles.
Sources

Recently

Common questions

What is Zendesk AI Agents?

Zendesk is a customer-service helpdesk with AI agents built in. The agents answer messages, emails and calls, and you pay for each resolved conversation.

Who is Zendesk AI Agents for?

Support teams already on Zendesk, or choosing a helpdesk and wanting the AI included.

How much does Zendesk AI Agents cost?

AI agents come with every Support and Suite plan and are billed per successful automated resolution. Since May 18, 2026, each plan carries a resolution allowance. Conversations that end with a human, or that the AI cannot verify as resolved, do not use it. Checked against the vendor's pages on Nov 11, 2026. Plans change often, so confirm before you decide.

Does Zendesk AI Agents run locally or in the cloud?

Zendesk AI Agents runs in the vendor's cloud. You use it through chat apps and an API.

What are alternatives to Zendesk AI Agents?

Others on the Customer support shortlist: Sierra, Decagon, Fin, Salesforce Agentforce.

Compare Zendesk AI Agents

See the full Customer support shortlist
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