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Decagon

11 digital-employee/Decagon/ACTIVE/aka Decagon AI

Decagon builds autonomous customer-support agents that resolve chats, emails, and calls for mid-market and enterprise brands, with engineering-grade tooling for the ops team behind them.

SEC.01

What it does

  • 01Chat, email + voice coverage
  • 02Agent Operating Procedures (AOPs)
  • 03Escalation + handoff controls
  • 04Support analytics
  • 05Transparent reasoning logs
  • 06Per-resolution pricing
SEC.02

Who it's for

Support orgs that want an AI agent tier with ops-team control over procedures, not a black box.

PRICING

Pricing

Enterprise; per-resolution or per-conversation pricing — quote-based. List prices as checked against the vendor's pricing page on 2026-09-25; plans change often, so confirm before deciding.

caveat · before you adopt

Enterprise contracts; measure containment quality on your own ticket mix during pilots — per-resolution pricing makes accuracy the economics.

ALT

Other AI employees (9)

Alice

11x · digital-employee

chat/api · cloud · Enterprise contracts (quote-based); reported in the ~$5k/mo range historically — verify

Ava

Artisan · digital-employee

chat/api · cloud · Quote-based annual contracts; reported from ~$2.4k/mo — verify

Piper

Qualified · digital-employee

chat/api · cloud · Enterprise (quote-based); bundled with Qualified pipeline platform

Sierra

Sierra · digital-employee

chat/voice/api · cloud · Outcome-based (per resolved conversation); enterprise contracts

Fin

Intercom · digital-employee

chat/api · cloud · $0.99 per resolution; bundled allowances inside Intercom seats

Harvey

Harvey · digital-employee

chat/api · cloud · Enterprise (quote-based); per-seat contracts reported — verify

Lindy

Lindy · digital-employee

chat/api · cloud · Free tier; Pro from ~$49/mo — credit-based, higher tiers scale on tasks

Juicebox (PeopleGPT)

Juicebox · digital-employee

chat/api · cloud · Free tier; paid per-seat plans — verify current tiers

Mercor

Mercor · digital-employee

chat/api · cloud · Enterprise contracts; AI-interviewer usage metered — verify
VS

Head-to-head (1)

FAQ

Frequently asked

What is Decagon?

Decagon builds autonomous customer-support agents that resolve chats, emails, and calls for mid-market and enterprise brands, with engineering-grade tooling for the ops team behind them.

Who is Decagon for?

Support orgs that want an AI agent tier with ops-team control over procedures, not a black box.

How much does Decagon cost?

Enterprise; per-resolution or per-conversation pricing — quote-based. List prices as checked against the vendor's pricing page on 2026-09-25; plans change often, so confirm before deciding.

Does Decagon run locally or in the cloud?

Decagon runs in the vendor's cloud. Its interfaces are a chat surface (Slack, messenger, or web app), a live voice/phone channel, an API or protocol.

What are alternatives to Decagon?

Other AI employee entries in the catalog: Alice, Ava, Piper, Sierra, Fin, Harvey, Lindy, Juicebox (PeopleGPT), Mercor. Different categories solve the same problem differently — see the AI employees & digital coworkers category page for tradeoffs.

What should I know before adopting Decagon?

Enterprise contracts; measure containment quality on your own ticket mix during pilots — per-resolution pricing makes accuracy the economics.