Salesforce Agentforce
Platforms & harness multiplexersSalesforceAlso called Agentforce
Agentforce is Salesforce's platform for building AI agents that work with your Salesforce data. Teams decide what each agent can do through actions, instructions and permissions.
- Built on Salesforce data
- Pay per conversation
- Part of Salesforce
At a glance
$1.5B+ ARRVerifiedAs of Aug 26, 2026Salesforce press release
Evidence notes
- Evidence level: Verified, primary.
- The ARR figure is platform-wide Agentforce, not the Service product alone.
- Up more than 240% year over year. It now includes Slackbot and Headless 360, so it is not Service alone.
Key facts
As of Nov 11, 2026
- Who it's for
- Salesforce teams that need configurable agents for CRM workflows.
- How is it priced?
- $2 per conversation, or consumption-based Flex Credits, or per-user licenses.
- What does it cost?
- $2 USD, £1.60 or €2 per conversation. Per-user editions start at $550 per user per month with Agentforce included.
- How big is the company?
- Agentforce ARR exceeded $1.5B, up more than 240% year over year (Q2 fiscal 2027, Aug 26, 2026). It now includes Slackbot and Headless 360, so it is not Service alone. Salesforce says 7.0 billion agentic work units have been delivered to date.
Recently
- Sep 10, 2026Salesforce completed its acquisition of Fin.
- Aug 26, 2026Q2 FY2027 results: Agentforce ARR above $1.5B.
Common questions
What is Salesforce Agentforce?
Agentforce is Salesforce's platform for building AI agents that work with your Salesforce data. Teams decide what each agent can do through actions, instructions and permissions.
Who is Salesforce Agentforce for?
Salesforce teams that need configurable agents for CRM workflows.
How much does Salesforce Agentforce cost?
$2 per conversation, or consumption-based Flex Credits, or per-user licenses. Checked against the vendor's pages on Nov 11, 2026. Plans change often, so confirm before you decide.
Does Salesforce Agentforce run locally or in the cloud?
Salesforce Agentforce runs in the vendor's cloud. You use it through chat apps and a browser.
What are alternatives to Salesforce Agentforce?
Other agent platforms in the directory: Glean Agents, n8n, Cursor Origin. Different categories solve the same problem differently, so see the Platforms & harness multiplexers category page for tradeoffs.