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Fin

11 digital-employee/Intercom/ACTIVE/aka Fin AI, Fin 3

Fin is Intercom's AI support agent: it answers customer questions from your help content, resolves conversations end-to-end, and charges only when it resolves.

SEC.01

What it does

  • 01Resolution-based billing ($0.99)
  • 02Works in Intercom or standalone
  • 03Answers from help center + custom sources
  • 04Human handoff
  • 05Voice channel (Fin Voice)
  • 06Performance reporting
SEC.02

Who it's for

Teams already on Intercom, or any support org that wants outcome-priced AI tier-one without a platform migration.

PRICING

Pricing

$0.99 per resolution; bundled allowances inside Intercom seats. List prices as checked against the vendor's pricing page on 2026-09-25; plans change often, so confirm before deciding.

caveat · before you adopt

Per-resolution pricing is predictable only if you audit what counts as 'resolved'; costs scale with ticket volume, and Fin's answers are only as good as your docs.

ALT

Other AI employees (9)

Alice

11x · digital-employee

chat/api · cloud · Enterprise contracts (quote-based); reported in the ~$5k/mo range historically — verify

Ava

Artisan · digital-employee

chat/api · cloud · Quote-based annual contracts; reported from ~$2.4k/mo — verify

Piper

Qualified · digital-employee

chat/api · cloud · Enterprise (quote-based); bundled with Qualified pipeline platform

Sierra

Sierra · digital-employee

chat/voice/api · cloud · Outcome-based (per resolved conversation); enterprise contracts

Decagon

Decagon · digital-employee

chat/voice/api · cloud · Enterprise; per-resolution or per-conversation pricing — quote-based

Harvey

Harvey · digital-employee

chat/api · cloud · Enterprise (quote-based); per-seat contracts reported — verify

Lindy

Lindy · digital-employee

chat/api · cloud · Free tier; Pro from ~$49/mo — credit-based, higher tiers scale on tasks

Juicebox (PeopleGPT)

Juicebox · digital-employee

chat/api · cloud · Free tier; paid per-seat plans — verify current tiers

Mercor

Mercor · digital-employee

chat/api · cloud · Enterprise contracts; AI-interviewer usage metered — verify
FAQ

Frequently asked

What is Fin?

Fin is Intercom's AI support agent: it answers customer questions from your help content, resolves conversations end-to-end, and charges only when it resolves.

Who is Fin for?

Teams already on Intercom, or any support org that wants outcome-priced AI tier-one without a platform migration.

How much does Fin cost?

$0.99 per resolution; bundled allowances inside Intercom seats. List prices as checked against the vendor's pricing page on 2026-09-25; plans change often, so confirm before deciding.

Does Fin run locally or in the cloud?

Fin runs in the vendor's cloud. Its interfaces are a chat surface (Slack, messenger, or web app), an API or protocol.

What are alternatives to Fin?

Other AI employee entries in the catalog: Alice, Ava, Piper, Sierra, Decagon, Harvey, Lindy, Juicebox (PeopleGPT), Mercor. Different categories solve the same problem differently — see the AI employees & digital coworkers category page for tradeoffs.

What should I know before adopting Fin?

Per-resolution pricing is predictable only if you audit what counts as 'resolved'; costs scale with ticket volume, and Fin's answers are only as good as your docs.