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HubSpot Customer Agent

Customer supportHubSpot

HubSpot's Customer Agent answers customers and takes action inside HubSpot, priced per resolution.

Visit HubSpot Customer AgentSee the Customer support shortlist
  • Per resolution
  • Needs HubSpot Pro or Enterprise

At a glance

306,000 HubSpot customersReportedAs of Nov 11, 2026HubSpot

70% average resolution rate, top teams 90%Reported As of Nov 11, 2026

How we rank

Evidence notes
  • Evidence level: Reported.
  • The count is HubSpot’s whole platform, and the resolution rate is HubSpot’s own claim.
  • HubSpot’s own count for the whole platform, not Customer Agent alone.
  • 70% average resolution rate, top teams 90%. HubSpot’s own claim for Customer Agent users.

Key facts

As of Nov 11, 2026

Who it's for
Teams already on HubSpot Service Hub.
Which channels does it cover?
Messaging, email, chat, forms and inbound voice calls.
What can it actually do?
Takes action in your CRM, Shopify and other connected tools, and hands off to your team with full context.
How is it priced?
Pay per resolution on HubSpot Credits. It needs the Professional or Enterprise edition of HubSpot.
What does it cost?
$0.50 per resolution for messaging and $0.50 per minute for voice. HubSpot says that is half the price of leading competitors.
Which helpdesks does it sit beside?
Runs inside HubSpot's help desk, where conversations are tracked.
Notable customers
HubSpot says it is trusted by 306,000 customers worldwide. That counts its whole platform, not Customer Agent alone.
Security and admin controls
You can test before launch, roll out gradually and step in any time. The agent needs a Professional or Enterprise HubSpot edition.
How big is the company?
HubSpot says Customer Agent users see a 70% average resolution rate, with top teams at 90%. That is a vendor claim.
Sources

Common questions

What is HubSpot Customer Agent?

HubSpot's Customer Agent answers customers and takes action inside HubSpot, priced per resolution.

Who is HubSpot Customer Agent for?

Teams already on HubSpot Service Hub.

How much does HubSpot Customer Agent cost?

Pay per resolution on HubSpot Credits. It needs the Professional or Enterprise edition of HubSpot. Checked against the vendor's pages on Nov 11, 2026. Plans change often, so confirm before you decide.

Does HubSpot Customer Agent run locally or in the cloud?

HubSpot Customer Agent runs in the vendor's cloud. You use it through chat apps and an API.

What are alternatives to HubSpot Customer Agent?

Others on the Customer support shortlist: Sierra, Decagon, Fin, Salesforce Agentforce.

Compare HubSpot Customer Agent

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