agentlist
Genesys Cloud AI logo

Genesys Cloud AI

Customer supportGenesys

Genesys Cloud is a contact-center platform for phone and digital support. Its AI agents handle requests across voice, messaging and email, billed by usage.

Visit Genesys Cloud AISee the Customer support shortlist
  • Contact center
  • Voice and digital channels
  • Agentic virtual agent
  • Usage-based pricing

At a glance

Cloud ARR nearly $2.9BVerifiedAs of Sep 2, 2026Genesys press release

Cloud AI ARR $400M+Verified As of Sep 2, 2026

How we rank

Evidence notes
  • Evidence level: Verified, primary.
  • The ARR figures are the whole Cloud business, not the agent product alone.
  • Up more than 30% year over year. Whole Cloud business.
  • Cloud AI ARR above $400 million. Growing more than twice as fast as Cloud overall, per Genesys.

Key facts

As of Nov 11, 2026

Who it's for
Large contact centers that run on phone, chat and email together and want one platform.
Which channels does it cover?
Voice, web messaging, WhatsApp, email and social channels on Genesys Cloud.
What can it actually do?
The Agentic Virtual Agent resolves more complex requests by acting across business systems. Genesys announced faster development, new voice features and deeper enterprise connections on Sep 2, 2026.
How is it priced?
Usage-based. Genesys Cloud sells Experience Units, and an Agentic Virtual Agent interaction uses 1.2 units. The Agent Copilot add-on costs 40 units per named user.
How big is the company?
Genesys Cloud ARR is nearly $2.9B, up more than 30% year over year, and Genesys Cloud AI ARR is above $400M (Q2 fiscal 2027, Sep 2, 2026). These are company-wide figures.
Sources

Recently

Common questions

What is Genesys Cloud AI?

Genesys Cloud is a contact-center platform for phone and digital support. Its AI agents handle requests across voice, messaging and email, billed by usage.

Who is Genesys Cloud AI for?

Large contact centers that run on phone, chat and email together and want one platform.

How much does Genesys Cloud AI cost?

Usage-based. Genesys Cloud sells Experience Units, and an Agentic Virtual Agent interaction uses 1.2 units. The Agent Copilot add-on costs 40 units per named user. Checked against the vendor's pages on Nov 11, 2026. Plans change often, so confirm before you decide.

Does Genesys Cloud AI run locally or in the cloud?

Genesys Cloud AI runs in the vendor's cloud. You use it through chat apps and an API.

What are alternatives to Genesys Cloud AI?

Others on the Customer support shortlist: Sierra, Decagon, Fin, Salesforce Agentforce.

Compare Genesys Cloud AI

See the full Customer support shortlist
Show all 4 alternatives