Transport — Realtime media

PSTN / SIP

Low-latency voice and media pipes. Phone calls — telephony carriers terminate agent voice onto the public phone network. www.twilio.com ↗

MIX

Who speaks it

BY

Vendors (8)

MATRIX

Agents on this wire (8)

Extended matrix — 1 more

80/20 preview

TABLE

Transport table

AgentVendorCategory
Sierra

Sierra is the customer-service AI employee for large consumer brands: it resolves support conversations across chat and voice, takes actions in business systems, and bills on outcomes.

Sierradigital-employee
Decagon

Decagon builds autonomous customer-support agents that resolve chats, emails, and calls for mid-market and enterprise brands, with engineering-grade tooling for the ops team behind them.

Decagondigital-employee
Vapi

Vapi is the developer platform for voice agents: API-first orchestration of STT, LLM, TTS, and telephony so you can put an agent on a phone number in minutes — and swap every layer.

Vapivoice-agent
Bland AI

Bland AI is the enterprise phone-agent platform: autonomous inbound/outbound calls at scale with an emphasis on security, compliance, and call-center-grade throughput.

Bland AIvoice-agent
Retell AI

Retell AI is a voice-agent platform focused on production call quality: fine-grained latency tuning, interruption handling, and both API and no-code agent building for phone agents.

Retell AIvoice-agent
Synthflow

Synthflow is the no-code voice-agent product: agencies and SMBs build receptionist, intake, and outbound agents from templates without touching telephony or APIs.

Synthflowvoice-agent
ElevenLabs Agents

ElevenLabs Agents is the voice agent platform built on the industry's best-known TTS: conversational agents with top-tier voices, phone and web deployment, and model-agnostic reasoning.

ElevenLabsvoice-agent
KIND

More realtime media