Chatwoot
AI employees & digital coworkersChatwoot
Chatwoot is an open-source, self-hostable customer support platform with an omnichannel inbox and Captain, its AI agent for support.
- Open source
- Self-hostable
- Omnichannel inbox
- Captain AI agent
At a glance
Chatwoot is in the directory but not on our ranked shortlists, and we have no traction figure for it yet.
Key facts
As of Nov 12, 2026
- Who it's for
- Support teams that want an open-source Intercom or Zendesk alternative they can self-host or use in the cloud.
- What does it do?
- A customer support platform that puts live chat, email, WhatsApp, Instagram, Facebook, Telegram, SMS and more into one inbox. Captain, its AI agent, automates answers to common questions.
- What does it cost?
- Cloud is priced per agent per month: Hacker $0 (up to 2 agents), Startups $19, Business $39 and Enterprise $99. Captain AI credits scale by plan. Self-hosted plans are listed separately.
- Where does it run?
- Self-host it (Docker images are published) or use Chatwoot Cloud.
- Which channels does it support?
- Website live chat, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, Line and SMS, plus voice on higher plans.
- Who makes it?
- Chatwoot. The core is open source on GitHub.
Common questions
What is Chatwoot?
Chatwoot is an open-source, self-hostable customer support platform with an omnichannel inbox and Captain, its AI agent for support.
Who is Chatwoot for?
Support teams that want an open-source Intercom or Zendesk alternative they can self-host or use in the cloud.
How much does Chatwoot cost?
Cloud is priced per agent per month: Hacker $0 (up to 2 agents), Startups $19, Business $39 and Enterprise $99. Captain AI credits scale by plan. Self-hosted plans are listed separately. Checked against the vendor's pages on Nov 12, 2026. Plans change often, so confirm before you decide.
Does Chatwoot run locally or in the cloud?
Chatwoot runs in the vendor's cloud. You use it through chat apps and an API.
What are alternatives to Chatwoot?
See the AI employees & digital coworkers shortlist for the other options.
Compare Chatwoot
No head-to-head pages for this one yet.