agentlist

Category shortlist

AI agents for customer support

Compare six customer support agents by how they fit your stack: add a separate agent, use your helpdesk’s agent, or deploy through your contact center.

Product documentation checked . Six starting points. No hands-on testing.

Choose how to deploy

Add to your helpdesk

Keep your helpdesk and connect a separate agent. Check which integrations can read tickets, take actions, and route to your team.

  • Sierra

    Connect Sierra to your support tools and systems of record.

    Channels
    Chat, email, voice, and WhatsApp.
    Human handoff
    Can escalate to your team and pass a conversation summary. Check which details your integration includes.

  • Decagon

    Connect a helpdesk like Zendesk or Intercom. Decagon also integrates with contact centers.

    Channels
    Chat, email, and voice.
    Human handoff
    Supports call transfers. Chat and email handoff depends on the integration.

Use your helpdesk’s agent

Start with the agent offered in your helpdesk. Check which channels and handoff controls your plan includes.

  • Fin on Intercom

    Enable Fin in an Intercom workspace on a paid plan.

    Channels
    Messaging and email. Check eligibility separately for Fin Voice.
    Human handoff
    Intercom workflows can send the conversation to a team inbox.

  • Zendesk AI agents

    Set up an AI agent in Zendesk Suite or Support. If you bought AI agents – Advanced before March 10, 2026, follow the separate setup guide linked in Zendesk’s documentation.

    Channels
    Messaging, email, or voice. Create a separate agent for each channel type.
    Human handoff
    In messaging, configure the agent to hand the conversation to a person in Zendesk.

Use your contact center

Deploy the agent inside your contact center’s routing flows. Check which licenses it needs and where escalated calls or chats go.

  • Genesys Cloud Agentic Virtual Agent

    Build the agent in AI Studio and connect it to an Architect Virtual Agent flow. Requires a Genesys Cloud AI Experience license and uses AI Experience tokens per interaction session.

    Channels
    Voice and digital flows.
    Human handoff
    The calling flow controls whether a voice or digital conversation can escalate to a person.

  • NiCE CXone Autopilot (Omilia)

    Chat uses Virtual Agent Hub and a Studio script. It requires Digital Experience and a trained Omilia chat agent. Work with NiCE to set up voice outside Virtual Agent Hub.

    Channels
    Voice or digital chat.
    Human handoff
    Configure the Studio script to route escalations to a live agent.

Before you roll out

What is a customer support AI agent?

A customer support AI agent handles conversations with customers. Depending on its setup, it can answer from a knowledge base, take actions in connected systems, or hand the conversation to a person.

What should I test before buying?

Use a sample of real support cases to check answer quality, permissions for actions like refunds, and whether the receiving team gets the context it needs. Test what happens when the agent cannot answer or nobody is available to take over.

Can I compare these agents on price?

Ask each vendor what it bills for, which channels your plan includes, and what happens when usage exceeds the allowance. A session, an interaction, and a successful resolution can be different billing units.