# HubSpot Customer Agent [Customer support](https://www.agentlist.io/customer-support)HubSpot HubSpot's Customer Agent answers customers and takes action inside HubSpot, priced per resolution. [Visit HubSpot Customer Agent](https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent)[See the Customer support shortlist](https://www.agentlist.io/customer-support#pick-hubspot-customer-agent) - Per resolution - Needs HubSpot Pro or Enterprise ## At a glance 306,000 HubSpot customersReportedAs of Nov 11, 2026[HubSpot](https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent) 70% average resolution rate, top teams 90%Reported As of Nov 11, 2026 - [No. 7 of 11 on the Customer support shortlist](https://www.agentlist.io/customer-support#pick-hubspot-customer-agent) [How we rank](https://www.agentlist.io/methodology) Evidence notes - Evidence level: Reported. - The count is HubSpot’s whole platform, and the resolution rate is HubSpot’s own claim. - HubSpot’s own count for the whole platform, not Customer Agent alone. - 70% average resolution rate, top teams 90%. HubSpot’s own claim for Customer Agent users. ## Key facts As of Nov 11, 2026 **Who it's for**: Teams already on HubSpot Service Hub. **Which channels does it cover?**: Messaging, email, chat, forms and inbound voice calls. **What can it actually do?**: Takes action in your CRM, Shopify and other connected tools, and hands off to your team with full context. **How is it priced?**: Pay per resolution on HubSpot Credits. It needs the Professional or Enterprise edition of HubSpot. **What does it cost?**: $0.50 per resolution for messaging and $0.50 per minute for voice. HubSpot says that is half the price of leading competitors. **Which helpdesks does it sit beside?**: Runs inside HubSpot's help desk, where conversations are tracked. **Notable customers**: HubSpot says it is trusted by 306,000 customers worldwide. That counts its whole platform, not Customer Agent alone. **Security and admin controls**: You can test before launch, roll out gradually and step in any time. The agent needs a Professional or Enterprise HubSpot edition. **How big is the company?**: HubSpot says Customer Agent users see a 70% average resolution rate, with top teams at 90%. That is a vendor claim. Sources - [↗ www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent](https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent) ## Common questions What is HubSpot Customer Agent? HubSpot's Customer Agent answers customers and takes action inside HubSpot, priced per resolution. Who is HubSpot Customer Agent for? Teams already on HubSpot Service Hub. How much does HubSpot Customer Agent cost? Pay per resolution on HubSpot Credits. It needs the Professional or Enterprise edition of HubSpot. Checked against the vendor's pages on Nov 11, 2026. Plans change often, so confirm before you decide. Does HubSpot Customer Agent run locally or in the cloud? HubSpot Customer Agent runs in the vendor's cloud. You use it through chat apps and an API. What are alternatives to HubSpot Customer Agent? Others on the Customer support shortlist: Sierra, Decagon, Fin, Salesforce Agentforce. ## Compare HubSpot Customer Agent - [Also consider Sierra](https://www.agentlist.io/systems/sierra) - [Also consider Decagon](https://www.agentlist.io/systems/decagon) - [Also consider Fin](https://www.agentlist.io/systems/fin) [See the full Customer support shortlist](https://www.agentlist.io/customer-support)Show all 4 alternatives - [Sierra](https://www.agentlist.io/systems/sierra) · Sierra - [Decagon](https://www.agentlist.io/systems/decagon) · Decagon - [Fin](https://www.agentlist.io/systems/fin) · Fin from Salesforce - [Salesforce Agentforce](https://www.agentlist.io/systems/salesforce-agentforce) · Salesforce ## Details **Vendor**: HubSpot **Category**: [Customer support](https://www.agentlist.io/customer-support) **Last checked**: [Nov 11, 2026](https://www.agentlist.io/changelog) Technical details **Used through**: Chat apps and an API **Runs**: In the vendor's cloud Pricing and status are approximate as of the last-checked date. --- Source: [HubSpot Customer Agent: pricing & alternatives | agentlist.io](https://www.agentlist.io/systems/hubspot-customer-agent). This is the public page rendered as Markdown; interactive controls require the website.