# Freshworks Freddy AI Agent [Customer support](https://www.agentlist.io/customer-support)Freshworks Freddy AI Agent resolves tickets inside Freshdesk and across email, chat, WhatsApp and social. [Visit Freshworks Freddy AI Agent](https://www.freshworks.com/freshdesk/omni/freddy-ai-agent/)[See the Customer support shortlist](https://www.agentlist.io/customer-support#pick-freshworks-freddy) - In Freshdesk - Per session ## At a glance Over $1 billion annual recurring revenueVerifiedAs of Nov 3, 2026[Freshworks results](https://ir.freshworks.com/news/news-details/2026/Freshworks-Reports-Record-Third-Quarter-2026-Results/default.aspx) Freddy AI about $25 million ARRVerified As of Mar 26, 2026 - [No. 8 of 11 on the Customer support shortlist](https://www.agentlist.io/customer-support#pick-freshworks-freddy) [How we rank](https://www.agentlist.io/methodology) Evidence notes - Evidence level: Verified, primary. - Freshworks passed $1 billion ARR. Freddy AI is not broken out, and the $25 million figure is older. - Company-wide, not Freddy AI alone. Q3 revenue was $245.4 million, up 14%. - Freddy AI about $25 million ARR. Figure for the end of FY2025. Not restated in the Q3 2026 release. ## Key facts As of Nov 11, 2026 **Who it's for**: Mid-size teams on Freshdesk. **Which channels does it cover?**: Email, webchat, WhatsApp and social, in 60+ languages. **What can it actually do?**: Connects to your backend systems to process refunds, update orders and verify details. Vertical agents come with 50+ agentic workflows and integrations with Shopify, Stripe, PayPal and FedEx. It escalates with full context. **How is it priced?**: Billed per AI session, per a TIKR write-up. Freshworks' own pricing page did not show an AI rate when we read it. **What does it cost?**: $0.50 per session, per TIKR (Mar 26, 2026). **Which helpdesks does it sit beside?**: Part of Freshdesk Omni. **Notable customers**: Freshworks reports 25,498 customers above $5,000 in ARR and 1,821 above $100,000 (Q3 2026). Those count the whole company. **How long to launch?**: Freshworks says you can launch AI agents in minutes with its AI Agent Studio (vendor claim). **Security and admin controls**: Admins see agent performance across topics, resolutions, escalations and drop-offs, with guidance to close knowledge gaps. **How big is the company?**: Freshworks passed $1 billion in annual recurring revenue after Q3 2026, and Q3 revenue was $245.4 million, up 14% (Nov 3, 2026). The release does not break out Freddy AI. TIKR put Freddy AI at about $25 million ARR at the end of FY2025. Sources - [↗ www.freshworks.com/freshdesk/omni/freddy-ai-agent/](https://www.freshworks.com/freshdesk/omni/freddy-ai-agent/) - [↗ www.tikr.com/blog/freshworks-stock-drops-32-in-2026-why-the-math-still-supports-a-120-total-return](https://www.tikr.com/blog/freshworks-stock-drops-32-in-2026-why-the-math-still-supports-a-120-total-return) - [↗ ir.freshworks.com/news/news-details/2026/Freshworks-Reports-Record-Third-Quarter-2026-Results/default.aspx](https://ir.freshworks.com/news/news-details/2026/Freshworks-Reports-Record-Third-Quarter-2026-Results/default.aspx) ## Recently - Nov 3, 2026[Freshworks reported record Q3 2026 results and passed $1 billion in ARR.](https://ir.freshworks.com/news/news-details/2026/Freshworks-Reports-Record-Third-Quarter-2026-Results/default.aspx) ## Common questions What is Freshworks Freddy AI Agent? Freddy AI Agent resolves tickets inside Freshdesk and across email, chat, WhatsApp and social. Who is Freshworks Freddy AI Agent for? Mid-size teams on Freshdesk. How much does Freshworks Freddy AI Agent cost? Billed per AI session, per a TIKR write-up. Freshworks' own pricing page did not show an AI rate when we read it. Checked against the vendor's pages on Nov 11, 2026. Plans change often, so confirm before you decide. Does Freshworks Freddy AI Agent run locally or in the cloud? Freshworks Freddy AI Agent runs in the vendor's cloud. You use it through chat apps and an API. What are alternatives to Freshworks Freddy AI Agent? Others on the Customer support shortlist: Sierra, Decagon, Fin, Salesforce Agentforce. ## Compare Freshworks Freddy AI Agent - [Also consider Sierra](https://www.agentlist.io/systems/sierra) - [Also consider Decagon](https://www.agentlist.io/systems/decagon) - [Also consider Fin](https://www.agentlist.io/systems/fin) [See the full Customer support shortlist](https://www.agentlist.io/customer-support)Show all 4 alternatives - [Sierra](https://www.agentlist.io/systems/sierra) · Sierra - [Decagon](https://www.agentlist.io/systems/decagon) · Decagon - [Fin](https://www.agentlist.io/systems/fin) · Fin from Salesforce - [Salesforce Agentforce](https://www.agentlist.io/systems/salesforce-agentforce) · Salesforce ## Details **Vendor**: Freshworks **Category**: [Customer support](https://www.agentlist.io/customer-support) **Last checked**: [Nov 11, 2026](https://www.agentlist.io/changelog) Technical details **Used through**: Chat apps and an API **Runs**: In the vendor's cloud Pricing and status are approximate as of the last-checked date. --- Source: [Freshworks Freddy AI Agent: pricing & alternatives | agentlist.io](https://www.agentlist.io/systems/freshworks-freddy). 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