# Fin [11 digital-employee](https://www.agentlist.io/categories/digital-employee)/[Intercom](https://www.agentlist.io/ai/intercom)/ACTIVE/aka Fin AI, Fin 3 Fin is Intercom's AI support agent: it answers customer questions from your help content, resolves conversations end-to-end, and charges only when it resolves. - [Human handoff](https://www.agentlist.io/capabilities/human-handoff) - [Persistent memory](https://www.agentlist.io/capabilities/memory) - [API-native](https://www.agentlist.io/capabilities/api-native) SEC.01 ## What it does - 01Resolution-based billing ($0.99) - 02Works in Intercom or standalone - 03Answers from help center + custom sources - 04Human handoff - 05Voice channel (Fin Voice) - 06Performance reporting SEC.02 ## Who it's for Teams already on Intercom, or any support org that wants outcome-priced AI tier-one without a platform migration. PRICING ## Pricing $0.99 per resolution; bundled allowances inside Intercom seats. List prices as checked against the vendor's pricing page on 2026-09-25; plans change often, so confirm before deciding. caveat · before you adopt Per-resolution pricing is predictable only if you audit what counts as 'resolved'; costs scale with ticket volume, and Fin's answers are only as good as your docs. ALT ## Other AI employees (9) [Alice 11x · digital-employee chat/api · cloud · Enterprise contracts (quote-based); reported in the ~$5k/mo range historically — verify](https://www.agentlist.io/systems/alice) [Ava Artisan · digital-employee chat/api · cloud · Quote-based annual contracts; reported from ~$2.4k/mo — verify](https://www.agentlist.io/systems/ava) [Piper Qualified · digital-employee chat/api · cloud · Enterprise (quote-based); bundled with Qualified pipeline platform](https://www.agentlist.io/systems/piper) [Sierra Sierra · digital-employee chat/voice/api · cloud · Outcome-based (per resolved conversation); enterprise contracts](https://www.agentlist.io/systems/sierra) [Decagon Decagon · digital-employee chat/voice/api · cloud · Enterprise; per-resolution or per-conversation pricing — quote-based](https://www.agentlist.io/systems/decagon) [Harvey Harvey · digital-employee chat/api · cloud · Enterprise (quote-based); per-seat contracts reported — verify](https://www.agentlist.io/systems/harvey) [Lindy Lindy · digital-employee chat/api · cloud · Free tier; Pro from ~$49/mo — credit-based, higher tiers scale on tasks](https://www.agentlist.io/systems/lindy) [Juicebox (PeopleGPT) Juicebox · digital-employee chat/api · cloud · Free tier; paid per-seat plans — verify current tiers](https://www.agentlist.io/systems/juicebox) [Mercor Mercor · digital-employee chat/api · cloud · Enterprise contracts; AI-interviewer usage metered — verify](https://www.agentlist.io/systems/mercor) FAQ ## Frequently asked ### What is Fin? Fin is Intercom's AI support agent: it answers customer questions from your help content, resolves conversations end-to-end, and charges only when it resolves. ### Who is Fin for? Teams already on Intercom, or any support org that wants outcome-priced AI tier-one without a platform migration. ### How much does Fin cost? $0.99 per resolution; bundled allowances inside Intercom seats. List prices as checked against the vendor's pricing page on 2026-09-25; plans change often, so confirm before deciding. ### Does Fin run locally or in the cloud? Fin runs in the vendor's cloud. Its interfaces are a chat surface (Slack, messenger, or web app), an API or protocol. ### What are alternatives to Fin? Other AI employee entries in the catalog: Alice, Ava, Piper, Sierra, Decagon, Harvey, Lindy, Juicebox (PeopleGPT), Mercor. Different categories solve the same problem differently — see the AI employees & digital coworkers category page for tradeoffs. ### What should I know before adopting Fin? Per-resolution pricing is predictable only if you audit what counts as 'resolved'; costs scale with ticket volume, and Fin's answers are only as good as your docs. Spec sheet **Name**: Fin **Vendor**: [Intercom](https://www.agentlist.io/ai/intercom) **Category**: [AI employees & digital coworkers](https://www.agentlist.io/categories/digital-employee) **Interfaces**: chat · api **Hosting**: cloud **Pricing**: $0.99 per resolution; bundled allowances inside Intercom seats **Status**: actively maintained **Integrates**: - [Intercom](https://www.agentlist.io/integrations/intercom) - [Zendesk](https://www.agentlist.io/integrations/zendesk) - [Salesforce](https://www.agentlist.io/integrations/salesforce) - [Slack](https://www.agentlist.io/integrations/slack) **Speaks**: - [Slack](https://www.agentlist.io/transports/slack) - [Email (SMTP/IMAP)](https://www.agentlist.io/transports/email) **Aliases**: Fin AI, Fin 3 **Record ID**: `sys://intercom/fin` **Verified**: [2026-09-25](https://www.agentlist.io/changelog) Sources - [↗ www.intercom.com](https://www.intercom.com/) - [↗ www.intercom.com/fin](https://www.intercom.com/fin) - [↗ www.intercom.com/pricing](https://www.intercom.com/pricing) Catalog entries are editorial records, not paid placements or endorsements. Pricing and status are approximate as of the seed date. --- Source: [Fin — AI-EMPLOYEE by Intercom | agentlist.io](https://www.agentlist.io/systems/fin). This is the public page rendered as Markdown; interactive controls require the website.