# Decagon [11 digital-employee](https://www.agentlist.io/categories/digital-employee)/[Decagon](https://www.agentlist.io/ai/decagon)/ACTIVE/aka Decagon AI Decagon builds autonomous customer-support agents that resolve chats, emails, and calls for mid-market and enterprise brands, with engineering-grade tooling for the ops team behind them. - [Human handoff](https://www.agentlist.io/capabilities/human-handoff) - [Voice I/O](https://www.agentlist.io/capabilities/voice) - [Persistent memory](https://www.agentlist.io/capabilities/memory) - [API-native](https://www.agentlist.io/capabilities/api-native) SEC.01 ## What it does - 01Chat, email + voice coverage - 02Agent Operating Procedures (AOPs) - 03Escalation + handoff controls - 04Support analytics - 05Transparent reasoning logs - 06Per-resolution pricing SEC.02 ## Who it's for Support orgs that want an AI agent tier with ops-team control over procedures, not a black box. PRICING ## Pricing Enterprise; per-resolution or per-conversation pricing — quote-based. List prices as checked against the vendor's pricing page on 2026-09-25; plans change often, so confirm before deciding. caveat · before you adopt Enterprise contracts; measure containment quality on your own ticket mix during pilots — per-resolution pricing makes accuracy the economics. ALT ## Other AI employees (9) [Alice 11x · digital-employee chat/api · cloud · Enterprise contracts (quote-based); reported in the ~$5k/mo range historically — verify](https://www.agentlist.io/systems/alice) [Ava Artisan · digital-employee chat/api · cloud · Quote-based annual contracts; reported from ~$2.4k/mo — verify](https://www.agentlist.io/systems/ava) [Piper Qualified · digital-employee chat/api · cloud · Enterprise (quote-based); bundled with Qualified pipeline platform](https://www.agentlist.io/systems/piper) [Sierra Sierra · digital-employee chat/voice/api · cloud · Outcome-based (per resolved conversation); enterprise contracts](https://www.agentlist.io/systems/sierra) [Fin Intercom · digital-employee chat/api · cloud · $0.99 per resolution; bundled allowances inside Intercom seats](https://www.agentlist.io/systems/fin) [Harvey Harvey · digital-employee chat/api · cloud · Enterprise (quote-based); per-seat contracts reported — verify](https://www.agentlist.io/systems/harvey) [Lindy Lindy · digital-employee chat/api · cloud · Free tier; Pro from ~$49/mo — credit-based, higher tiers scale on tasks](https://www.agentlist.io/systems/lindy) [Juicebox (PeopleGPT) Juicebox · digital-employee chat/api · cloud · Free tier; paid per-seat plans — verify current tiers](https://www.agentlist.io/systems/juicebox) [Mercor Mercor · digital-employee chat/api · cloud · Enterprise contracts; AI-interviewer usage metered — verify](https://www.agentlist.io/systems/mercor) VS ## Head-to-head (1) - [→Decagon vs Sierra](https://www.agentlist.io/compare/sierra-vs-decagon) FAQ ## Frequently asked ### What is Decagon? Decagon builds autonomous customer-support agents that resolve chats, emails, and calls for mid-market and enterprise brands, with engineering-grade tooling for the ops team behind them. ### Who is Decagon for? Support orgs that want an AI agent tier with ops-team control over procedures, not a black box. ### How much does Decagon cost? Enterprise; per-resolution or per-conversation pricing — quote-based. List prices as checked against the vendor's pricing page on 2026-09-25; plans change often, so confirm before deciding. ### Does Decagon run locally or in the cloud? Decagon runs in the vendor's cloud. Its interfaces are a chat surface (Slack, messenger, or web app), a live voice/phone channel, an API or protocol. ### What are alternatives to Decagon? Other AI employee entries in the catalog: Alice, Ava, Piper, Sierra, Fin, Harvey, Lindy, Juicebox (PeopleGPT), Mercor. Different categories solve the same problem differently — see the AI employees & digital coworkers category page for tradeoffs. ### What should I know before adopting Decagon? Enterprise contracts; measure containment quality on your own ticket mix during pilots — per-resolution pricing makes accuracy the economics. Spec sheet **Name**: Decagon **Vendor**: [Decagon](https://www.agentlist.io/ai/decagon) **Category**: [AI employees & digital coworkers](https://www.agentlist.io/categories/digital-employee) **Interfaces**: chat · voice · api **Hosting**: cloud **Pricing**: Enterprise; per-resolution or per-conversation pricing — quote-based **Status**: actively maintained **Integrates**: - [Zendesk](https://www.agentlist.io/integrations/zendesk) - [Intercom](https://www.agentlist.io/integrations/intercom) - [Salesforce](https://www.agentlist.io/integrations/salesforce) - [Slack](https://www.agentlist.io/integrations/slack) **Speaks**: - [Slack](https://www.agentlist.io/transports/slack) - [Email (SMTP/IMAP)](https://www.agentlist.io/transports/email) - [PSTN / SIP](https://www.agentlist.io/transports/pstn-sip) **Aliases**: Decagon AI **Record ID**: `sys://decagon/decagon` **Verified**: [2026-09-25](https://www.agentlist.io/changelog) Sources - [↗ decagon.ai](https://decagon.ai/) Catalog entries are editorial records, not paid placements or endorsements. Pricing and status are approximate as of the seed date. --- Source: [Decagon — AI-EMPLOYEE by Decagon | agentlist.io](https://www.agentlist.io/systems/decagon). This is the public page rendered as Markdown; interactive controls require the website.